Call Centre Team Leader

2 weeks ago

Greater Manchester, United Kingdom Eden Brown Full time

Eden Brown are seeking an experienced Call Centre Team Leader to provide interim support on a 6 month fixed term contract working for a Housing Association in Manchester

Role Purpose
- To lead, manage, coach, develop and inspire a team of Call Centre Assistant's to deliver a
- a high quality customer experience centred around resolving issues at the first point of contact achieving "best in class" performance.
- Manage and co-ordinate tenancy related demand to deliver a proactive frontline service to customers whilst optimising efficiency's in systems, processes and approach and achieving shared organisational performance measures across the entire customer journey.
- Driving operational delivery and challenging daily performance to achieve stringent KPIs.

Its not essential that you have previously worked in Housing, though it would be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

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