Contact Centre Team Leader

4 weeks ago


Manchester, United Kingdom Search Full time

Contact Centre Team Leader - Call Centre - Salary: £31,000 OTE £35,000 - Monday to Friday - Hybrid (2 days from home) - Manchester M3We are looking for a Team Leader to join our award winning Customer Service team based in Manchester You will be responsible for driving performance, coaching and 1-2-1's as well as disciplinaries as well as motivating the team You will work from our fun, vibrant office based in Manchester with hybrid working availableFor the role of Customer Service Team Leader, you will receive:A salary of £31,000A monthly bonus of up to £500 per month for team performanceBrand new offices in ManchesterEquity inclusion with our SimpliSafe Inc. businessCompetitive salary and annual bonus28 days holiday + bank holidaysEnhanced pensionLife assurancePrivate dental and healthcareFree eye test and contribution to glassesEmployee Assistance ProgrammeSimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)Cycle to work schemeTeam social events (annual summer and Christmas parties, amongst other socials)Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.The role of Customer Service Team Manager will involve managing a team FTE call centre customer service advisors and running the day to day activities of the team. For the role of Customer Service Team Leader we require:At least a years experience in leading a team in a call centre / contact centreExperience in coaching, disciplinaries and 1-2-1'sA person with a positive attitude, and outgoing personality based in the Manchester areaSound like your ideal role, don't hesitate and apply now with your CV for immediate considerationSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age



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