Call Centre Team Manager

1 month ago


Greater Manchester, United Kingdom Talent Solutions Network Full time

Position: Call Centre Team Manager Location: Wigan (3 days per week in the office)
This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.

This is not a traditional team manager call centre role. It’s one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing.

Coaching to improve overall customer service performance
Leading by example, supporting the team with escalations
Using data to make data-driven decisions and insights

Strong negotiation and communication skills – verbally, in writing and able to present these in a team meeting setting or during 1-2-1s
Experience in performance management
Confidently use Microsoft Office and other IT systems
Financial services industry experience (nice to have)

Annual company bonus scheme
~25 days annual leave + Bank Holidays and the option to buy more
~ Private Medical Insurance + option to add family members
~ Enhanced company pension
~ Enhanced maternity pay
~ Personal development opportunities
~ Electric vehicle scheme


To apply for this position, you must have the permanent right to work in the UK.

Apply now for immediate consideration or email oliver@talentsolutionsnetwork.Talent Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.



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