Helpdesk Manager

2 months ago

London, United Kingdom Local UK Full time

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Job Title: Facilities Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in London with frequent travel to Leeds.
The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards.

To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.

To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract

Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement

Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings

To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans and all related records and management reports

To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.

To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. To liaise with local authorities as appropriate

To proactively manage risk and deal with insurance issues on site

To produce management reports in accordance with the needs of the business.

To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy

To monitor FM works onsite and liaise with service providers/sub-contractors.

Previous regional facilities management experience within a multi let property environment.

This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.

Excellent customer service, interpersonal and communication skills

High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.

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