Customer Relation Manager
3 weeks ago
Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support - ensuring the delivery of an efficient and quality service, the Gleeson Way.
This role also plays a significant part in the delivery of a quality home to our customers through the CRM inspections that are done pre-completion.
A strong knowledge of New-build Homes and the Customer Care function is vital for success in the role
We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.
Inspire and develop a collegiate regional Customer Care team capable of consistently delivering high levels of performance showing clear evidence of delivering a 5* customer service and who work to and follow clearly detailed action and development plans.
Supporting the regional Customer Care team to set appropriate daily, weekly and monthly individual and team priorities and targets that optimise the customer experience.
Excellent customer relationship management skills within an on-line context as well as face to face setting.
IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
A working understanding of the financial implications of the methods and sequences of build.
Extensive product, NHQC and Customer Service experience is preferable
Generous holiday entitlement of 26 days per annum + bank holidays
Choice of company car or car allowance
Discretionary Bonus Scheme
Holiday Buy Back Scheme
Company Pension Scheme
Private Medical Insurance Scheme
Life Assurance Scheme
Share Purchase Plan
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Customer Relation Manager
3 weeks ago
Nottingham, United Kingdom Gleeson Full timeGleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support – ensuring the delivery of an efficient and quality service, the Gleeson Way. This role also...
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Customer Relations Manager
3 weeks ago
Nottingham, United Kingdom Gleeson Full timeGleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support – ensuring the delivery of an efficient and quality service, the Gleeson Way. This role also...
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Customer Relations Manager
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Nottingham, United Kingdom Gleeson Homes Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction Job Introduction: Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via...
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