Customer Success Manager
4 weeks ago
Job Description
Job Title: Customer Success Manager
Location: Nottingham (1 day a week in the office) Salary: £30,000 per annum Job Description: We have partnered with a leading telecommunications company dedicated to providing exceptional services and innovative solutions to clients. As a Customer Success Advisor, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services. You will be responsible for understanding customer needs, providing solutions, and proactively addressing any concerns. This role offers a perfect blend of remote and in-office work, with one day a week spent in our collaborative office environment. Key Responsibilities:- Build and maintain strong, long-lasting customer relationships
- Understand customer needs and requirements to provide appropriate solutions
- Handle customer inquiries and resolve issues promptly and effectively
- Collaborate with internal teams to ensure seamless customer experiences
- Provide product knowledge and technical assistance to customers
- Monitor customer accounts and proactively identify opportunities to improve satisfaction
- Contribute to the continuous improvement of customer support processes
- Previous experience in a customer success or customer support role from a previous B2B or the telecoms industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive mindset
- Technical proficiency in telecommunications products and services
- Ability to work independently and as part of a team
- Attention to detail and a commitment to delivering high-quality service
- Familiarity with CRM software and customer support tools is a plus
- Competitive salary of £30,000 per annum
- One day a week working in a collaborative office environment
- Opportunities for career growth and professional development
- Health and wellness benefits
- Supportive and inclusive company culture
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