Customer Success Executive

1 month ago


Nottingham, United Kingdom Commify UK Ltd Full time

To provide market-leading customer service, proactively providing solutions to our customers and anticipating issues prior to them arising. To improve customer satisfaction and retention whilst identifying any opportunities to offer our products to support customers in achieving their business objectives.

**PRINCIPLE DUTIES AND RESPONSIBILITIES**

**The role holder will be responsible for**:

- Responding to all incoming customer contacts within agreed service levels across multiple brands
- Taking ownership and being accountable for the resolution of the queries of customers that they interact with to an agreed point of handover
- Working with the customer to provide best in class onboarding
- Continually striving for first contact resolution and look for ways to drive down failure/waste demand
- Actively looking for ways to improve the customer journey and customer experience
- Understanding the Customer Success Mission and translating that into their day to day activities
- Using questioning skills and techniques to understand the customers needs and offer a solution appropriately
- Being able to demonstrate our products to our customers to realise the value of those products
- Working to a set of KPIs and SLAs and understand what impacts the delivery of these metrics
- Working to a set of service procedures, policies and standards and calling out where these adversely impact the customer experience
- Share best practice with the team
- Escalating all complaints appropriately
- Processing leads and opportunities where identified to the Sales Teams
- Identifying customers who wish to leave the business and escalate these appropriately
- Interacting with other areas of the business to offer the best solution possible to resolve the customers query
- Developing ongoing relationships with colleagues within the business

**SKILLS/EXPERIENCE**:
Essential
- Excellent verbal and written communication
- Great resolution skills and ability to be resilient when required
- Strong experience in either customer services, sales, or success role
- Be of high aptitude and be proactive
- Have strong attention to detail
- Good telephone manner
- Good people skills with the ability to build up relationships both internally and externally
- Strong organisational and planning skills
- Excellent oral and written communication skills
- Team player and the ability to work effectively under pressure
- Good knowledge of information technology especially Microsoft Office

Desirable
- Cross-selling and up-selling experience
- Experience of working within telecoms/technology industries

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: Hybrid remote in NOTTINGHAM



  • Nottingham, United Kingdom Luper Technologies Full time

    With a growing Digital Commerce platform, we are helping brick & mortar stores to sell in-store and online for collection & delivery. We are actively recruiting for experienced Customer Success professional to come and represent us in selected regions. Our focus is to provide customers with and end-end solutions that help them sell more and become...


  • Nottingham, United Kingdom Commify Full time

    Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA. Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatApp, Email, VOIP and...


  • Nottingham, United Kingdom Digital Waffle Full time

    Job Title: Customer Success ManagerLocation: Nottingham (1 day a week in the office)Salary: £30,000 per annumJob Description:We have partnered with a leading telecommunications company dedicated to providing exceptional services and innovative solutions to clients. As a Customer Success Advisor, you will play a crucial role in ensuring our customers have a...


  • Nottingham, United Kingdom Digital Waffle Full time

    Job Description Job Title: Customer Success Manager Location: Nottingham (1 day a week in the office) Salary: £30,000 per annum Job Description: We have partnered with a leading telecommunications company dedicated to providing exceptional services and innovative solutions to clients. As a Customer Success Advisor, you will play a crucial role in...


  • Nottingham, United Kingdom Underwriters Laboratories Inc. Full time

    : At UL, we know why we come to work.: **About UL Solutions** A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory...


  • Nottingham, United Kingdom Canopy Full time

    **Role** Customer Operations Executive **Job type** Full time (37.5 hour pw) **Salary** £23,000 plus discretionary overtime **WHY WE’RE HERE** Canopy is on a mission to build a Rental Marketplace aimed at helping the millions of Renters worldwide achieve their financial goals. Our core proposition, RentPassportTM, allows Renters to create a digital...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Operations Executive - Nottingham City Centre - £22,000 per annum - Temporary to permanent** Do you have experience in providing first class service with a passion for putting **customers** first and helping them with their decision making process? If so, keep reading! This is a fantastic opportunity to join a new and growing...


  • Nottingham, United Kingdom Pentland Full time

    Customer Operations Executive May 4 Job ID: 6 Customer Operations Fixed Term Contract - Full Time Nottingham Apply for this position Join us at Pentland Brands as a Customer Operations Executive based in our Nottingham office. In this role, you will become the face of the business and collaborate closely with customers, taking control of the...


  • Nottingham, United Kingdom Speedy Hire Plc Full time

    Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Customer Service Executive Location - Ollerton Monday - Friday - 07.30-16.30 Do you have a passion for building relationships and providing first class customer service?At Speedy we put our...


  • Nottingham, United Kingdom Communications and Solutions Partners Group Full time

    Are you a results-oriented and customer-focused professional with a flair for sales? We're seeking a motivated Customer Sales Executive to build strong relationships with clients and drive sales growth. **Responsibilities**: - Provide exceptional customer service to clients in person - Engage with customers to understand their needs and recommend suitable...


  • Nottingham, United Kingdom Success Appointments Full time

    **Based London OR Mansfield** My client a branded licensed sportswear business who operate on a global scale is seeking a Sales Support Representative. You will be responsible for managing the complete order process and offering optimal service to their customers and sales force. **Job Role**: - Ensure excellent services and support towards their...

  • Thrive Superfan

    2 weeks ago


    Nottingham, United Kingdom Thrive Learning Limited Full time

    Thrive Learning is the industry's fastest-growing learning technology company, empowering 3M+ users worldwide. 2019 was the year we rewrote the rule book and launched the first truly modern, all-in-one learning experience, because doing things differently is in our DNA. Our products and services are used by some of the most recognisable brands,...

  • Associate Support

    1 month ago


    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Associate Support - Customer Success Lead **About this role** In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver services and products that are simple, intuitive and accessible through flawless delivery of HR processes...


  • Nottingham, United Kingdom Pentland Brands Limited Full time

    The Customer Operations Executive role is responsible for placing and managing customer orders for their designated accounts. This role will focus on creating a seamless customer journey to place customer orders and support delivery of these in line with customer expectations. This role will engage directly with customers to convert customer orders, resolve...


  • Nottingham, United Kingdom Talk Staff Full time

    Are you an experienced customer service individual looking for a new and exciting challenge? Our reputable client based in Nottinghamshire are looking to hire a customer sales support executive to join their business and provide exceptional customer serviceto their existing and prospective customers. **To be considered for the role, you’ll require the...

  • Customer Services

    1 month ago


    Nottingham, United Kingdom CLEAN Full time

    **CUSTOMER SERVICES & ADMIN EXECUTIVE** **NOTTINGHAM** **£21,500 - £23,000 per annum, depending on experience** Due to our continued growth, we are looking for a motivated and organised individual, who is not only focused on providing a top-class customer service experience but has great admin skills too! **Your new role**: Reporting to the Site...

  • Customer Services

    4 weeks ago


    Nottingham, United Kingdom CLEAN Full time

    **CUSTOMER SERVICES & ADMIN EXECUTIVE** **NOTTINGHAM** **£21,500 per annum** Due to our continued growth, we are looking for a motivated and organised individual, who is not only focused on providing a top-class customer service experience but has great admin skills too! **Your new role**: - The working pattern is Sunday to Thursday - 40 hours per...

  • Sales Executive

    1 month ago


    Nottingham, United Kingdom Vertu Motors group Full time

    Bristol Street Motors Citroen Nottingham Bristol Street Motors Citroen Nottingham are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000Basic Salary with a £39,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our...

  • Sales Executive

    1 month ago


    Nottingham, United Kingdom Vertu Motors group Full time

    Vertu Volkwagen Nottingham South Vertu Volkwagen Nottingham South  are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000Basic Salary with a £39,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful team. As a...


  • Nottingham, United Kingdom Thrive Learning Limited Full time

    Thrive Learning is the industry's fastest-growing learning technology company, empowering 3M+ users worldwide. Our products and services are used by some of the most recognisable brands, including Volvo, Vodafone, Krispy Kreme, Sky, Avon and many more. We are seeking a dedicated Thrive superfan, preferably someone with prior experience working with us, to...