Customer Relation Manager
4 weeks ago
Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support – ensuring the delivery of an efficient and quality service, the Gleeson Way.
This role also plays a significant part in the delivery of a quality home to our customers through the CRM inspections that are done pre-completion.
A strong knowledge of New-build Homes and the Customer Care function is vital for success in the role
We invest in our people and our communities, building homes, changing lives. First and foremost, we’re looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.
Inspire and develop a collegiate regional Customer Care team capable of consistently delivering high levels of performance showing clear evidence of delivering a 5* customer service and who work to and follow clearly detailed action and development plans.
Supporting the regional Customer Care team to set appropriate daily, weekly and monthly individual and team priorities and targets that optimise the customer experience.
Excellent customer relationship management skills within an on-line context as well as face to face setting.
IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
A working understanding of the financial implications of the methods and sequences of build.
Extensive product, NHQC and Customer Service experience is preferable
Generous holiday entitlement of 26 days per annum + bank holidays
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Customer Relations Manager
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Nottingham, United Kingdom Gleeson Full timeGleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support – ensuring the delivery of an efficient and quality service, the Gleeson Way. This role also...
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Customer Relation Manager
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Nottingham, United Kingdom Gleeson Homes Full timeGleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support - ensuring the delivery of an efficient and quality service, the Gleeson Way. This role also...
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