Customer Service Advisor

4 weeks ago


Nottingham, United Kingdom Community Home Solutions Ltd Full time

'''Job Summary'''

We are a rapidly growing company in the Energy Efficiency sector, delivering retrofit solutions into communities across the UK to improve the energy efficiency of homes.

This role provides support to our Customer Journey and Lead Generation team. This is an entry level role.

'''Duties'''
- Provide accurate information about our products and services
- Resolve customer complaints or concerns in a professional manner
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify homes which may be suitable for energy efficiency improvements
- Discuss T&C’s with customers, explaining the package of work which is being offered
- Type a variety of documents in Word, Excel and Powerpoint
- Managing relationships with external partners to obtain any additional data requirements

'''Requirements'''
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to work well in a fast-paced environment
- Strong organisational skills and attention to detail
- Strong Microsoft Office Skills; Excel, Word, Outlook
- Attention to detail, accuracy and effective organisational skills
- Ability to work under pressure and prioritise workloads
- Flexible attitude

Pay: £22,308.00-£24,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CHS-1006



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