Customer Service Assistant

1 month ago

Nottingham, United Kingdom Brook Street Full time

Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full / part time customer focused roles for a Public Sector client based in Nottingham. we currently have a FT position available 9:00-5:30 Monday - Friday.

Role: Customer service advisor / assistant

Pay rate : £11.10 an hour with weekly pay

Hours: 9:00-5:30 Monday - Friday (no evenings / weekends)

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract after this for a year.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence

**Desirable, but not essential, experience in**:

- Working in a customer-facing environment
- Working in a high-volume processing environment.

**The role will require you to**:

- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations displaying professionalism at all times
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

For specific questions related to the role, contact

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