Customer Account Manager

4 weeks ago


Nottingham, United Kingdom Utility People Full time

**Ref: 14213**

**Role: Customer Account Manager (Utilities)**

**Location: Remote / Nottingham 1-2 day per week**

**Salary: £45K - £50K + Bonus**

**Benefits: Bonus + Car + 10% Pension + Bupa Health Care**

**Summary**:
**Key responsibilities**:

- Ensure customer satisfaction, resulting in the generation of new opportunities.
- Develop a sound customer contact network
- Generate knowledge of the customer's specific strategy and its business environment.
- Analyse customer's markets, position,s and needs to investigate specific business opportunities
- Build Supplier market-specific value-oriented propositions.
- Define and implement an account business plan (3 to 5 years).
- Have good financial management of accounts ? invoicing and debt management
- Completion of all internal reporting, approval, and governance documentation
- Initiate, facilitate, and lead contract negotiations for new services, variations, and renewals.
- Manage customer complaints as a point of escalation, if necessary.

**Skills and experience required**:

- Experienced Account Manager in **Energy / Utilities ideally energy supplier / metering**:

- Demonstrable level of success in developing enduring and profitable customer relationships
- The ability to communicate, influence and present effectively at all levels
- Good organisational and time management skills
- Effective and proven commercial awareness and negotiation skills
- Proficient in excel with the ability to analyse and compare datasets



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