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Customer Service Specialist

2 months ago

Daresbury Cheshire, United Kingdom Matched Full time

Customer Service Specialist

Role : Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer service

Location : Daresbury office, Monday - Friday standard hours

WHY? Fast growing & leading IT Consultancy

Competitive basic + benefits + monthly commission

  • Do you enjoy interacting with people, building relationships whilst providing high levels of customer service?
  • Are you organised and able to prioritise workloads whilst making things happen?
  • Have you been successful in a customer service focussed role?

Our client is an established IT / Technology Consultancy serving customers across the UK. They have an exciting opportunity for an enthusiastic Customer Service Specialist . We are looking for someone who can establish, build, and maintain trust with colleagues, customers, and suppliers, eagerly takes responsibility and ownership to make and keep promises, a dedicated team player with a can-do attitude. This is a great opportunity to work in a friendly forward thinking business where your career will progress quickly.

Key Responsibilities: Customer Service Specialist

  • Support the sales team with a variety of tasks - completing sales orders, assist quotations, administration of customer renewals, work with suppliers,
  • Build strong relationships with and provide a high level of customer service to internal and external stakeholders
  • Answer incoming calls and emails dealing with enquiries until complete
  • Regularly communicate with customers via telephone to ensure they are kept informed at every stage, track delivers, confirm scheduling of projects, and welcome customers
  • Communicate and coordinate with internal colleagues to ensure all orders and projects are delivered

Experience Required: Customer Service Specialist

  • Excellent communication skills with a customer service focussed telephone manner
  • Ability to make things happen and get things done
  • Exceptional organisational skills, particularly organising priorities, and various workloads
  • A good general knowledge of Microsoft Office
  • Beneficial if you have experience in a similar role i.e. call centre, customer service, account management, sales support, etc.
  • Driving licence + vehicle

For more information please get in touch with Katie at Matched Group:

  • Sales Support / Customer Service / Customer Relationship Executive / Account Manager / Account Executive / Customer Relationship Manager / Relationship Manager / Customer Service Advisor / Call Centre