Customer Service Representative
8 months ago
Customer service representantive vacany. An exciting opportunity to join a European Market leading manufacturing business as a Customer Service Representative working from their site based in Winsford, Cheshire.
You will ensure customers are kept informed of anything relevant (e.g. stock availability, delivery problems). The role will involve dealing with customer complaints efficiently.
Other duties will include:
Sales order processing
Processing sales orders within SAP and QAD.
Confirming orders within certain time scale.
Ensuring orders are priced correctly.
Producing relevant dispatch/shipping and invoice documentation
Creation of customers within SAP and QAD ensuring all relevant details are correctly recorded.
Purchase order processing.
Reception duties include answering the telephone, greeting visitors.
Key Challenges:
- The ability to work in a pressurised internal environment.
- The ability to prioritise in an effective and efficient manner.
- Integrate harmoniously into the customer services team.
- Tolerate people and processes with patience, perseverance and professionalism.
- To be organised in the face of varying and fluctuating demands.
Knowledge and Experience needed :Commercially aware person with computer knowledge and experience within a manufacturing environment, with the following competences.
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