Customer Service Representative
5 days ago
**Requisition ID**: 37682
**Domain**: Support Services/Customer Services and Administration
**Job type**: Standard
**Schedule**: Full-Time
EQUANS is recruiting for a Customer Service Representative to be based in based in Northwich, but with travel within the Cheshire West & Chester region required. This is a Fixed term contract (12 months) full-time role working 37.5 hours per week. On offer is a salary of £22,500 per annum and benefits package.
General Overview
What will you deliver?
Provide information, advice and services to customers on behalf of Qwest Services and Cheshire West & Chester Council at locations across the borough
Provide information, advice on services of the council, external agencies and organisations
Take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate, to progress and chase on behalf of the customer
Complete forms on behalf of customers and advise on eligibility for a range of services
Provide information and advice to back office / service area staff regarding customer needs and identifying service improvements
Work as part of the Customer Services Team to provide a cohesive service to the customer.
What can we offer you?
On offer is a salary of £22,500 per annum and benefits package, which includes;
Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programme
Who are we looking for?
Full/clean UK Driving Licence and ability to travel to different locations if required
Experience of working in a Customer service environment with the experience of multi-channel contacts(desirable)
Excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external)
Excellent attention to detail
Excellent time management
**Desirable**: NVQ level 2 in Customer Services or equivalent, Microsoft office skills.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What’s next?
**For more information about EQUANS, please visit**:
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
**Job location**: Cheshire United Kingdom
Get directions in Google Maps
Share this job
EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.
As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.
equans.co.uk
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