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Customer Service/Complaints Administrator
3 months ago
Proclinical is seeking a dedicated Customer Service Specialist. This role focuses on managing customer orders, handling customer enquiries and resolving routine complaints and disputes. The successful candidate will also be involved in supporting internal and external audits and ensuring compliance with Global Distribution Practices (GDP).
Receive and validate orders, then enter them into the SAP system.
Inform customers about any product-related quality issues, recalls or hold situations.
Archive order and delivery documents.
Receive and answer customer contacts through phone, email, and fax, and record in call tracking tool.
Handle and resolve customer routine complaints and disputes, and route disputes to the proper channels.
Receive and resolve internal ad-hoc inquiries.
Proficiency in SAP system.
Excellent customer service skills.
Ability to handle and resolve complaints and disputes.
Ability to support internal and external audits.
