Customer Service Representative
2 months ago
Job Title: Customer Service Executive
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Service Executive. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective communication and product promotion.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Build rapport with customers to understand their needs and preferences
- Promote and sell motor insurance products to customers
- Upsell and cross-sell additional products and services to customers
- Enter accurate customer data into our systems
- Administer adjustments to existing insurance policies
- Liaise with insurance companies and third-party providers to resolve customer issues
- Work closely with the administrative support team to ensure seamless transaction processing
- Ensure compliance with industry regulations and internal policies
Requirements:
- Professional and helpful telephone manner
- Natural rapport-building skills
- Drive and motivation to succeed
- Superb listening skills and attention to detail
- Computer literacy with accurate data entry skills
- Ability to work as part of a team and prioritize individual targets
Preferred Qualifications:
- Experience in financial services or a related industry
What We Offer:
- Comprehensive training and support
- Opportunities for career development and growth
- Attractive bonuses and incentives
- Competitive salary and benefits package
Working Environment:
We offer a dynamic and supportive work environment with a focus on customer satisfaction and team collaboration. Our modern office facilities provide a comfortable and productive space for our employees to thrive.
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