Customer Service Representative

2 weeks ago


Chester, Cheshire, United Kingdom Sisters and Seekers Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 1 year of customer service experience; experience in a call center environment a plus
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and proficiency in CRM software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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