Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Tesco. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their shopping experience is positive and memorable.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
- Process customer transactions accurately and efficiently, handling cash, credit, and debit payments.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Participate in seasonal, community, and charity events, promoting a positive and inclusive atmosphere.
- Work across the store, supporting colleagues in service, picking, and replenishment areas as needed.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
- Basic math skills, with accuracy and attention to detail when handling cash and transactions.
- Flexibility to work varied shifts, including evenings and weekends.
- Ability to lift and move stock, as required.
What We Offer
- Competitive hourly rate, with opportunities for pay increases and bonuses.
- 20 days' annual leave, plus Bank Holidays, with the option to purchase additional leave.
- 10% discount on Tesco products, plus 15% off at pay day weekends.
- Access to free wellbeing services, including counseling and fitness classes.
- Life cover and an award-winning pension scheme, with matching contributions.
- Uniform provided, with policies to support you throughout your career.
Why Join Us?
Tesco is a leading retailer, committed to providing excellent customer service and creating a positive work environment. As a Customer Service Representative, you will be part of a dynamic team, working together to deliver exceptional results and drive business growth.
How to Apply
If you are a motivated and customer-focused individual, with excellent communication skills and a passion for delivering great service, we encourage you to apply for this exciting opportunity.
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