Customer Service Representative

1 month ago


Chester, Cheshire, United Kingdom Tesco Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Tesco. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their shopping experience is positive and memorable.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Process customer transactions accurately and efficiently, handling cash, credit, and debit payments.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Participate in seasonal, community, and charity events, promoting a positive and inclusive atmosphere.
  • Work across the store, supporting colleagues in service, picking, and replenishment areas as needed.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Basic math skills, with accuracy and attention to detail when handling cash and transactions.
  • Flexibility to work varied shifts, including evenings and weekends.
  • Ability to lift and move stock, as required.

What We Offer

  • Competitive hourly rate, with opportunities for pay increases and bonuses.
  • 20 days' annual leave, plus Bank Holidays, with the option to purchase additional leave.
  • 10% discount on Tesco products, plus 15% off at pay day weekends.
  • Access to free wellbeing services, including counseling and fitness classes.
  • Life cover and an award-winning pension scheme, with matching contributions.
  • Uniform provided, with policies to support you throughout your career.

Why Join Us?

Tesco is a leading retailer, committed to providing excellent customer service and creating a positive work environment. As a Customer Service Representative, you will be part of a dynamic team, working together to deliver exceptional results and drive business growth.

How to Apply

If you are a motivated and customer-focused individual, with excellent communication skills and a passion for delivering great service, we encourage you to apply for this exciting opportunity.



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