Customer Service Advisor

2 weeks ago


Cheshire, United Kingdom Morson Talent Remote Work Freelance Full time

Job Title: Customer Service Advisor Location: Warrington, HQ Contract: 6-Month Temporary (Possible Temp-to-Perm) Salary: £24,500 pro rata Working Hours: Monday to Friday, 8am-5pm (Occasional Saturday work required) Start Date: Immediate, until the end of March 2025About the Role:We are currently recruiting for a Customer Service Advisor to join our client’s Domestic Sales & Service team in Warrington. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent. Key Responsibilities:

  • Deliver exceptional customer service and maximise sales opportunities.
  • Work in compliance with company policies and procedures.
  • Gain a thorough understanding of the company’s products and services.
  • Offer additional products to meet customer needs.
  • Manage inbound customer contacts via calls, email, web chat, and other channels.
  • Maintain relationships with the domestic customer base.
  • Negotiate sales prices and cross-sell relevant products and services.
  • Support with email management and web chat as required.

What’s in it for You?

  • Competitive salary
  • No weekend working during the summer
  • Commission opportunities
  • 25 days holiday (plus bank holidays), increasing to 26 after 2 years
  • Group discount scheme
  • Option to purchase, sell, or carry additional annual leave
  • Company pension
  • Life assurance (4x salary)
  • Annual volunteering day

We’re looking for individuals with:

  • Desirable: Contact Centre experience
  • Proven track record in telephone selling and up/cross-selling
  • Strong interpersonal skills and self-confidence
  • High degree of self-motivation, time management, and resilience
  • Results-oriented and target-driven attitude
  • Ability to build professional rapport with customers
  • Assertive handling of customer objections
  • Empathy in managing customer interactions

Good listening skills and excellent verbal communication If you’re ready to take the next step in your customer service career, apply today to join a team where you can grow and thrive



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