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Specialist Customer Services Representative

2 months ago

Cheshire, United Kingdom Cheshire West and Chester Council Full time

Cheshire West and Chester offer a dynamic and innovative library service, with a network of libraries, a mobile library service and a range of -hours online services.

You will be part of an inspiring Libraries Team, contributing to an innovative community-driven library service. 

You will have the energy and enthusiasm to deliver the range of services we offer.

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Malpas Library.

You will be developing positive relationships with our customers and ensuring that an efficient and effective library and information service is provided to the public.

Pattern of hours: Tuesdays and Thursdays ;

For more information please see or contact Pam Dunley at or Anne Ainsworth 

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see 

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £ per hour for all contracted hours.