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Customer Service Representative
2 months ago
Location: Crewe, Cheshire
Salary: Up To £24,000 + monthly bonus
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.
Key Responsibilities:
- Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions via inbound calls, webchats, emails, and helpdesk tickets.
- Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner.
- Demonstrate in-depth knowledge of our systems and provide education to customers on the functionalities and benefits of our products.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
- Identify and share opportunities for process improvement and contribute to the enhancement of customer service procedures.
Requirements:
- Proven experience in a customer service role.
- Strong communication skills and ability to articulate complex concepts in a clear and concise manner.
- Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
- Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
- Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Detail-oriented mindset, with strong organisational and multitasking abilities.
- Flexibility to adapt to changing priorities.
- A team player and can-do attitude.
- Good knowledge of Microsoft Office Products.
- Good standard of literacy in written English.
What We Offer:
- Performance-related bonus scheme
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via '' by Unum
- 'Cycle to work' scheme
- Free breakfast daily in the office
About Us:
We are an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.