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System Support Analyst

2 months ago

Watford Hertfordshire, United Kingdom networx Full time

System Support Analyst
Our client is looking for an experienced Housing System Support Analyst to join theirIT team and help us deliver multiple high performing Housing Management systems to customers.
As part of theirIT team, you will use your technical skills to help us deliver high-quality housing services to our customers. You will be maintaining, configuring and optimising Housing related applications, ensuring they're always running at peak performance.
The right candidate will need the ability to communicate clearly to customers, they will take a strategic approach to the upkeep and administration / testing of their Housing management systems whilst taking personal responsibility for delivering a quality service tocustomers.
You will work effectively and proactively with colleagues to maintain the housing systems information.
Take personal responsibility for maintaining their Housing Management Systems.
Produce and maintain system documentation, user guides and conduct training sessions.
You will have an excellent grasp of housing management products and know how to troubleshoot and keep customers up to date with progress. You will have a background in technical support, and a knowledge of the housing sector would be a distinct advantage.
Experience working with MRI systems or similar housing related products.
Experience of working in a systems support role.
Training technical and non-technical users and provide on-going system support.
Maintain a satisfactory DBS check.
Experience of working with the MRI Housing BPM Toolkit.
Experience with writing, debugging and scripting tools.
Knowledge of Linux operating systems.
SQL / Progress database knowledge.
Housing Sector knowledge
They know that people are our most valuable assets, so theyoffer a range of benefits including 28 days annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
They are committed to embracing the most positive aspects of agile working. They take a blended approach to how they work, so that colleagues have the flexibility to strike the right balance between working in their communities, in their shared spaces and remotely. With digital technology at the heart of their work, teams and individuals are empowered to decide the best way to meet the needs of therole.

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