Retail Technology Support Analyst

3 weeks ago


Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time
Position Overview

Opus Recruitment Solutions is a prominent provider of advanced technological solutions specifically designed for the retail sector. Our innovative applications and services empower retail enterprises to optimize their operations, improve customer interactions, and foster growth. We are in search of a dedicated and skilled Retail Technology Support Analyst to become a vital part of our energetic team and assist in our goal of transforming the retail landscape through technology.

Core Responsibilities:

  • Deliver outstanding application support to our retail partners, ensuring uninterrupted functionality and peak performance of our software offerings.
  • Diagnose and resolve technical challenges associated with our applications, collaborating closely with clients to comprehend and fulfill their requirements.
  • Work alongside the development team to pinpoint and rectify software defects, as well as implement improvements based on client insights.
  • Perform routine system evaluations and maintenance to guarantee the stability and dependability of our applications.
  • Guide clients through onboarding, training, and effective utilization of our software, ensuring they derive maximum benefit from our solutions.
  • Keep comprehensive records of support activities, issues encountered, and resolutions provided.

Required Qualifications:

  • 3-5 years of experience in application support, with a solid foundation in Java programming.
  • Demonstrated experience within the retail sector, possessing a thorough understanding of retail operations and associated challenges.
  • Exceptional client-facing abilities, capable of conveying technical information to non-technical users with clarity.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
  • Ability to work autonomously as well as collaboratively within a team environment.
  • Excellent organizational skills, with the capacity to manage multiple responsibilities and prioritize effectively.

What We Offer:

  • Attractive salary package complemented by performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive workplace culture.
  • Modern office facilities equipped with essential amenities.


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