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Application Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

Job Summary:

Opus Recruitment Solutions is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing exceptional support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.

Key Responsibilities:

  • Technical Support: Provide technical support to our retail clients, troubleshooting and resolving technical issues related to our applications.
  • Collaboration: Collaborate with our development team to identify and fix software bugs, and implement enhancements based on client feedback.
  • System Maintenance: Conduct regular system checks and maintenance to ensure the stability and reliability of our applications.
  • Client Onboarding: Assist clients with onboarding, training, and usage of our software, ensuring they maximize the value of our solutions.
  • Documentation: Maintain detailed documentation of support activities, issues, and resolutions.

Requirements:

  • Experience: 3-5 years of experience in application support, with a strong background in Java programming.
  • Industry Knowledge: Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
  • Communication Skills: Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
  • Problem-Solving Skills: Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
  • Teamwork: Ability to work independently as well as collaboratively within a team.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

What We Offer:

  • Competitive Salary: A competitive salary package with performance-based incentives.
  • Health and Wellness Benefits: Comprehensive health and wellness benefits.
  • Professional Development: Opportunities for professional development and career growth.
  • Collaborative Environment: A collaborative and inclusive work environment.
  • Convenient Location: A convenient office location with modern amenities.