Application Support Specialist
6 days ago
**About Opus Recruitment Solutions**
We are a leading provider of innovative technology solutions tailored for the retail industry. Our cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth.
**Job Summary**
We are seeking a skilled and motivated Application Support Specialist to join our dynamic team and contribute to our mission of revolutionizing retail through technology.
**Key Responsibilities:**
- Provide exceptional application support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.
- Troubleshoot and resolve technical issues related to our applications, working closely with clients to understand and address their needs.
- Collaborate with our development team to identify and fix software bugs, and implement enhancements based on client feedback.
- Conduct regular system checks and maintenance to ensure the stability and reliability of our applications.
- Assist clients with onboarding, training, and usage of our software, ensuring they maximize the value of our solutions.
- Maintain detailed documentation of support activities, issues, and resolutions.
**Qualifications:**
- 3-5 years of experience in application support, with a strong background in Java programming.
- Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
- Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
- Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
- Ability to work independently as well as collaboratively within a team.
- Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
**Benefits:**
- Competitive salary package with performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Convenient office location with modern amenities.
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