Application Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

**About Opus Recruitment Solutions**

We are a leading provider of innovative technology solutions tailored for the retail industry. Our cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth.

**Job Summary**

We are seeking a skilled and motivated Application Support Specialist to join our dynamic team and contribute to our mission of revolutionizing retail through technology.

**Key Responsibilities:**

  • Provide exceptional application support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.
  • Troubleshoot and resolve technical issues related to our applications, working closely with clients to understand and address their needs.
  • Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
  • Conduct regular system checks and maintenance to ensure the stability and reliability of our applications.
  • Assist clients with onboarding, training, and usage of our software, ensuring they maximize the value of our solutions.
  • Maintain detailed documentation of support activities, issues, and resolutions.

**Requirements:**

  • 3-5 years of experience in application support, with a strong background in Java programming.
  • Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
  • Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
  • Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
  • Ability to work independently as well as collaboratively within a team.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

**What We Offer:**

  • Competitive salary package with performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and career growth.
  • Collaborative and inclusive work environment.
  • Convenient office location with modern amenities.

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