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IT Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time

**Job Summary**

Enra Specialist Finance is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff.

**Key Responsibilities**

  • Provide first-line technical support for IT-related issues, including troubleshooting software and hardware problems.
  • Administer Active Directory, including creating user accounts, resetting passwords, and creating groups.
  • Maintain an accurate and up-to-date asset database, tracking changes and updates.
  • Troubleshoot basic network issues and escalate unresolved problems to senior team members.
  • Ensure a high level of customer service for all support queries, providing timely and effective solutions.
  • Arrange for external technical support when necessary.

**Requirements**

  • Excellent communication and organizational skills.
  • Strong technical knowledge of Windows and Mac Operating Systems, Microsoft Office Suite, and Active Directory administration.

**What We Offer**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.