IT Support Specialist
5 days ago
**Job Summary**
Enra Specialist Finance is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff.
**Key Responsibilities**
- Provide first-line technical support for IT-related issues, including troubleshooting software and hardware problems.
- Administer Active Directory, including creating user accounts, resetting passwords, and creating groups.
- Maintain an accurate and up-to-date asset database, tracking changes and updates.
- Troubleshoot basic network issues and escalate unresolved problems to senior team members.
- Ensure a high level of customer service for all support queries, providing timely and effective solutions.
- Arrange for external technical support when necessary.
**Requirements**
- Excellent communication and organizational skills.
- Strong technical knowledge of Windows and Mac Operating Systems, Microsoft Office Suite, and Active Directory administration.
**What We Offer**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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