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Customer Experience Specialist
2 months ago
Job Summary:
Think Specialist Recruitment is seeking a highly skilled Customer Service Administrator to join our team in Watford. As a key member of our customer service operations, you will be responsible for providing exceptional customer service, ensuring high levels of customer satisfaction, and supporting our business growth.
Key Responsibilities:
- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Order Processing: Support the order process, ensuring accurate and efficient processing of customer orders.
- Delivery Management: Process all deliveries for online orders, ensuring timely and accurate delivery to customers.
- Communication: Respond to customer emails and phone calls in a timely and professional manner, providing clear and concise information.
- Team Collaboration: Work closely with our team to ensure seamless communication and collaboration, achieving our business objectives.
Requirements:
- Previous Experience: Previous experience in customer service, with a proven track record of delivering exceptional customer service.
- Relationship Building: Strong relationship building skills, with the ability to build and maintain strong relationships with customers and colleagues.
- Administration: Previous administration experience, with a strong understanding of administrative processes and procedures.
- Team Player: Strong team player, with the ability to work collaboratively with colleagues to achieve business objectives.
- Communication: Excellent communication skills, with the ability to communicate effectively with customers and colleagues at all levels.
About Us:
Think Specialist Recruitment is an independent recruitment agency, specialising in permanent, temporary, and contract recruitment. We work across the Herts, Beds, and Bucks area, providing recruitment solutions to businesses in various sectors, including administration, customer service, and more.
