Customer Experience Specialist

3 weeks ago

Watford, Hertfordshire, United Kingdom DLL - Financial Solutions Partner - Part of Rabobank Full time
Customer Experience Role

We are seeking a dedicated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service, handling contact with vendors, dealers, and customers via phone and email, and ensuring HPI monitoring is continuously reviewed and kept up to date, minimizing risk.

Key Responsibilities:
  • Provide exceptional customer service on the front-line, handling contact with vendors, dealers, and customers via phone and email.
  • Ensure HPI monitoring is continuously reviewed and kept up to date, minimizing risk.
  • Document and archive data, identifying and referring any new business opportunities.
  • Support process improvements and contribute to the follow-up of these improvement suggestions.
  • Educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and other priorities.
Qualifications:
  • Commitment to service excellence, assisting all stakeholders with queries and system changes on live contracts within agreed SLAs.
  • Accountability - taking ownership for the customer experience and having a passion for helping internal and external customers.
  • Flexibility to adapt in the role to meet the needs of the business.
  • Experience of successfully embedding policies, procedures, and processes into a multi-national organization.
  • Ability to take responsibility and be proactive on new matters and projects.
What We Offer:
  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home.

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