Retail Technology Support Analyst
3 weeks ago
Opus Recruitment Solutions is a prominent provider of advanced technological solutions specifically designed for the retail sector. Their innovative software and services empower retail enterprises to optimize their operations, improve customer interactions, and foster business growth. They are currently in search of a dedicated and skilled Retail Technology Support Analyst to become a vital part of their energetic team and assist in their goal of transforming the retail landscape through technology.
Core Responsibilities:
- Deliver outstanding application support to retail partners, ensuring the smooth operation and peak performance of our software offerings.
- Diagnose and resolve technical challenges associated with our applications, collaborating closely with clients to comprehend and fulfill their requirements.
- Work alongside the development team to pinpoint and rectify software defects, as well as to implement improvements based on client insights.
- Perform routine system evaluations and maintenance to guarantee the stability and dependability of our applications.
- Guide clients through the onboarding process, training, and effective utilization of our software, ensuring they derive maximum benefit from our solutions.
- Keep comprehensive records of support activities, issues encountered, and resolutions provided.
Required Qualifications:
- 3-5 years of experience in application support, with a solid foundation in Java programming.
- Demonstrated experience within the retail sector, possessing a thorough understanding of retail operations and associated challenges.
- Exceptional client-facing abilities, capable of conveying technical concepts to non-technical stakeholders effectively.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
- Ability to work autonomously as well as collaboratively within a team environment.
- Excellent organizational skills, with the capacity to manage multiple priorities effectively.
What We Offer:
- Attractive salary package complemented by performance-related incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and career advancement.
- A collaborative and inclusive workplace culture.
- Modern office facilities equipped with contemporary amenities.
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