IT Systems Business Analyst

3 weeks ago

Hemel Hempstead Hertfordshire, United Kingdom Blackhawk Network Full time

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. The foundation of this service/product offering brings innovation, value creation, and profitability for Blackhawk’s Partners for both existing and emerging prepaid payment utilities.

Blackhawk Network’s Commerce Solutions Product team is looking for a hands-on Business Analyst with strong technical aptitude and prior experience collaborating with stakeholder and engineering teams to deliver innovative solutions. The candidate must have both a proven track record building technical product services and a desire to drive amazing new product capabilities in the critical internal and external customer journey.

~ Support the Product and Engineering Directors in delivering strategic objectives for Blackhawk's world class eCommerce platforms and solutions (Prepaid - Open Loop, Closed Loop and Digital products.)
~ Transform product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
~ Research, document and brief ‘shovel ready’ solution to a global development team within the BHN Agile Scrum methodology
~ Use data and metrics driven approach for solving problems.
~ Define and ship products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
~ Follow Agile best practice as an IC to ensure the development team deliver with high accuracy and quality.
~ Manage acceptance testing with business stakeholders
~ Support the deployment of new features alongside the DevOps Engineers to ensure smooth release of deliverables.
~ Communicate clearly with the ability to handle both executive-level discussions as well as functional / technical deep dives.
~ Support Operations team escalations to Engineering, providing analysis on possible causes and remediation.
~ Fantastic problem-solving abilities using data and metrics, analytical horsepower, and attention to detail.
~ BEng / Computer Science Degree or equivalent practical experience.
~4+ years of relevant, hands-on business analyst or product management experience and demonstrated success at building eCommerce platforms for a global audience.
~ Understanding of relevant technology and tools including Web and Mobile App development, APIs, cloud solutions, workflow, system design, tools (programming languages, UX design, etc.) Strong Business Requirements and Product Requirements development skills, including but not limited to use-case, business case development, system/sequence diagrams, workflow and domain model development.
~ Demonstrable use of Scrum/Agile methodologies.
~ Experience in analysis and reporting using tools such as Google Analytics, Power BI, Magento BI
~ Expert in writing Product Specs / Use case flows.


We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.

In addition to a competitive contributory Pension, 25 days annual leave, life assurance & group income protection and flyers, our leading recognition programme with financial rewards. These include private medical insurance, Cyclescheme, free eye tests and an employee assistance programme.

Additionally, we offer flexible hybrid working, additional leave for your wedding and volunteering, enhanced maternity, paternity, and adoption pay and ad hoc appreciation days each year and a day off on your birthday.

We also offer a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card, tech scheme, green car scheme and season ticket loans.

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