EPoS Systems Analyst

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time

EPOS Support Role

Location: Hemel Hempstead

Work Model: Hybrid (50% In-Office)

Position Overview

The Technology division is embarking on a significant transformation, focusing on the modernization of our retail systems. As an EPoS Analyst, your responsibilities will include defining, constructing, testing, and assisting the business in identifying optimal solutions, while collaborating with various teams across the organization.

In your role within the Agile Technology team, you will engage extensively with stakeholders throughout the business to ascertain the most effective strategies for addressing their challenges. Your analytical mindset will be instrumental in guiding them.

Your Responsibilities

To enhance your expertise in a vital area of the organization by:

  • Identifying business opportunities
  • Mapping out business processes and operational value streams supported by technical solutions
  • Working alongside the Product Owner to develop and refine user stories and acceptance criteria
  • Participating in planning sessions and creating iteration plans
  • Conducting research, design, prototyping, and exploratory activities
  • Creating and validating the deliverables defined by their features
  • Deploying deliverables to staging and production environments

Desired Qualifications

  • Proficiency in Zonal Business systems or a comparable EPoS platform
  • Experience in a similar Product Operations, Helpdesk, or Contact Centre role
  • Background in hospitality or a similarly fast-paced sector, such as retail, is advantageous
  • Strong communication skills, essential for collaboration with colleagues across the organization
  • Logical reasoning and a solutions-oriented approach

Benefits

  • Holiday allowance that increases with tenure, plus a 'Holiday Buy Scheme'
  • Annual bonus opportunity
  • 20% discount on Haven and Warner Hotels holidays for you, family, and friends
  • Comprehensive wellbeing support
  • Access to the corporate box at a major London venue
  • Exclusive discounts with corporate partners
  • Exciting career pathways, including learning and development opportunities such as apprenticeships and degrees
  • Enhanced family-friendly policies and pay (eligibility criteria apply)

About Us

We are part of the award-winning Bourne Leisure family, which includes Haven & Warner Hotels. Our team consists of 9,000 dedicated members across 39 beautiful seaside locations, with our headquarters situated in Hemel Hempstead.

Work Culture

Our workplace is defined by our exceptional people and teams. At Haven, we pride ourselves on our 'Breath of Fresh Air' culture, which emphasizes valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.

Recruitment Process

The interview process may consist of up to three stages and could include a presentation or skills assessment, depending on the role. We are committed to supporting candidates throughout the recruitment process and are open to discussing any reasonable adjustments or flexibility you may require.

Diversity, equity, and inclusion are fundamental to our mission. We encourage applications from all backgrounds and communities and are happy to discuss any adjustments or flexibility needed, including part-time or job-share arrangements.

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