Technology Support Expert
7 days ago
We are seeking a highly skilled EPOS Support Analyst to join our Technology team at Haven. As an EPOS Support Analyst, you will play a critical role in defining, building, testing, and supporting our retail systems.
Key Responsibilities:
- Define business opportunities and identify areas for improvement in our retail systems
- Collaborate with the Product Owner to create and refine user stories and acceptance criteria
- Participate in planning and create Iteration plans
- Conduct research, design, prototype, and other exploration activities
- Create and test work products defined by their features
- Deploy work products to staging and production
Requirements:
- Proficiency in Zonal Business systems or a similar Epos package
- Experience in similar Product Operations, Helpdesk, or Contact Centre role
- Experience of hospitality or a similarly fast-paced industry, such as retail, would be beneficial
- Excellent communication skills – you will be working with colleagues across the business
- Logical thinking and a solutions-oriented mindset
What We Offer:
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family, and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family-friendly policies and pay (eligibility criteria applied)
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