Technology Support Expert

7 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time
About the Role

We are seeking a highly skilled EPOS Support Analyst to join our Technology team at Haven. As an EPOS Support Analyst, you will play a critical role in defining, building, testing, and supporting our retail systems.

Key Responsibilities:

  • Define business opportunities and identify areas for improvement in our retail systems
  • Collaborate with the Product Owner to create and refine user stories and acceptance criteria
  • Participate in planning and create Iteration plans
  • Conduct research, design, prototype, and other exploration activities
  • Create and test work products defined by their features
  • Deploy work products to staging and production

Requirements:

  • Proficiency in Zonal Business systems or a similar Epos package
  • Experience in similar Product Operations, Helpdesk, or Contact Centre role
  • Experience of hospitality or a similarly fast-paced industry, such as retail, would be beneficial
  • Excellent communication skills – you will be working with colleagues across the business
  • Logical thinking and a solutions-oriented mindset

What We Offer:

  • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
  • Annual bonus
  • 20% discount on both Haven and Warner Hotels holiday for you, family, and friends
  • Comprehensive wellbeing support
  • Access to the Bourne Leisure corporate box at the O2 Arena, London
  • Exclusive discounts with corporate partners
  • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
  • Enhanced family-friendly policies and pay (eligibility criteria applied)


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