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Commercial Support Specialist

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom CAE Technology Full time

The role is core to our 24*7 NOC Operation to ensure continued service delivery to CAE's customers and will have a working shift pattern of 4 days on 4 days off – a mixture of nights and days.

  • Responding to support incidents raised via monitoring platform or other means
  • Ensuring data within tickets is correct for reporting purposes and assisting in quality checks as needed
  • Undertake personal accreditations as required by the company as part of an agreed training plan
  • Collaborate with other senior resources on complex tickets and other departments on an ad hoc basis
  • Support NOC colleagues, across all lines, to assist in building a positive team culture and environment of transparent knowledge sharing
  • Have a full and valid UK driver's license
  • Cisco Routers and Switching configuration and troubleshooting – Desired minimum CCNA Certification or suitable industry experience
  • Experience working with an event monitoring platform

Every time we get an order from one of our customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not-for-profit sectors.

Benefits
  • Pension Scheme
  • Staff Referral Scheme
  • Discounted Private Medical Insurance
  • Tech & Home Scheme