EPoS Support Specialist
6 days ago
We are seeking a highly skilled EPoS Support Analyst to join our Technology team at Haven. As an EPoS Analyst, you will play a key role in defining, building, testing, and supporting our retail systems.
Key Responsibilities:
- Define business opportunities and identify areas for improvement in our retail systems.
- Collaborate with the Product Owner to create and refine user stories and acceptance criteria.
- Participate in planning and create Iteration plans.
- Conduct research, design, prototype, and other exploration activities.
- Create and test work products defined by their features.
- Deploy work products to staging and production.
Requirements:
- Proficiency in Zonal Business systems or a similar Epos package.
- Experience in similar Product Operations, Helpdesk, or Contact Centre roles.
- Experience of hospitality or a similarly fast-paced industry, such as retail.
- Excellent communication skills.
- Logical thinking and a solutions-oriented mindset.
What We Offer:
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'.
- Annual bonus.
- 20% discount on both Haven and Warner Hotels holidays for you, family, and friends.
- Comprehensive wellbeing support.
- Access to the Bourne Leisure corporate box at the O2 Arena, London.
- Exclusive discounts with corporate partners.
- Exciting career pathways, including Learning and Development opportunities.
- Enhanced family-friendly policies and pay (eligibility criteria applied).
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