EPoS Support Specialist

6 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time
About the Role

We are seeking a highly skilled EPoS Support Analyst to join our Technology team at Haven. As an EPoS Analyst, you will play a key role in defining, building, testing, and supporting our retail systems.

Key Responsibilities:

  • Define business opportunities and identify areas for improvement in our retail systems.
  • Collaborate with the Product Owner to create and refine user stories and acceptance criteria.
  • Participate in planning and create Iteration plans.
  • Conduct research, design, prototype, and other exploration activities.
  • Create and test work products defined by their features.
  • Deploy work products to staging and production.

Requirements:

  • Proficiency in Zonal Business systems or a similar Epos package.
  • Experience in similar Product Operations, Helpdesk, or Contact Centre roles.
  • Experience of hospitality or a similarly fast-paced industry, such as retail.
  • Excellent communication skills.
  • Logical thinking and a solutions-oriented mindset.

What We Offer:

  • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'.
  • Annual bonus.
  • 20% discount on both Haven and Warner Hotels holidays for you, family, and friends.
  • Comprehensive wellbeing support.
  • Access to the Bourne Leisure corporate box at the O2 Arena, London.
  • Exclusive discounts with corporate partners.
  • Exciting career pathways, including Learning and Development opportunities.
  • Enhanced family-friendly policies and pay (eligibility criteria applied).


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