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EPOS Support Manager

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Hollywood Bowl Full time

About Hollywood Bowl Group

We are a leading entertainment company that operates a chain of bowling alleys and restaurants across the UK. Our mission is to provide a fun and welcoming environment for our customers, while also offering a range of career opportunities for our employees.

Job Summary

We are seeking an experienced EPOS Support Manager to join our team. As an EPOS Support Manager, you will be responsible for ensuring the smooth operation of our point-of-sale systems, providing technical support to our staff, and analyzing data to identify areas for improvement.

Key Responsibilities

  • Provide technical support to our staff, including troubleshooting and resolving issues with our EPOS systems
  • Analyze data to identify trends and areas for improvement, and make recommendations to management
  • Develop and implement processes to improve the efficiency and effectiveness of our EPOS systems
  • Collaborate with our IT team to ensure that our EPOS systems are integrated with other business systems
  • Provide training and support to our staff on the use of our EPOS systems

What We Offer

  • Hybrid working arrangement, allowing you to balance work and personal life
  • Optional pension plan to help you save for the future
  • Ongoing training and development opportunities to help you grow in your career
  • Free bowling and golf game vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • Access to our Employee Assistance Programme (EAP) for you and your family
  • Well-being training to support you in the workplace
  • Opportunity to join our healthcare cash plan
  • Financial long service awards
  • A £15 donation to our dedicated charity partner when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits