EPOS Support Specialist

1 month ago

Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time
About the Role

We are seeking an experienced EPOS Support Analyst to join our Technology team in Hemel Hempstead. As an EPOS Analyst, you will play a key role in defining, building, testing, and supporting business solutions, collaborating with teams across the business to deliver exceptional results.

Key Responsibilities
  • Define business opportunities and operational value streams
  • Collaborate with Product Owners to create and refine user stories and acceptance criteria
  • Participate in planning and create Iteration plans
  • Conduct research, design, prototype, and other exploration activities
  • Deploy work products to staging and production
Requirements

We are looking for a skilled EPOS Support Analyst with:

  • Proficiency in Zonal Business systems or similar Epos packages
  • Experience in Product Operations, Helpdesk, or Contact Centre roles
  • Experience in hospitality or fast-paced industries, such as retail
  • Excellent communication skills
  • Logical thinking and solutions-oriented mindset
What We Offer

Haven offers a range of benefits, including:

  • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
  • Annual bonus
  • 20% discount on Haven and Warner Hotels holidays
  • Comprehensive wellbeing support
  • Access to the Bourne Leisure corporate box at the O2 Arena, London
  • Exclusive discounts with corporate partners
  • Exciting career pathways, including Learning and Development opportunities
About Us

We are part of the award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

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