EPoS Support Specialist

2 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time

Job Summary:

We are seeking a highly skilled and experienced EPoS Support Specialist to join our Agile Technology team at Haven. As an EPoS Support Specialist, you will play a critical role in defining, building, testing, and supporting business solutions that meet the needs of our customers.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify business needs and develop technical solutions
  • Participate in planning and create iteration plans to ensure timely delivery of projects
  • Design and implement business processes and operational value streams to support technical solutions
  • Provide exceptional customer service and support to internal customers
  • Work closely with the Agile Technology team to ensure seamless integration of technical solutions

Requirements:

  • Experience in a similar Product Operations, Helpdesk, or Contact Centre role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong understanding of business processes and operational value streams

What We Offer:

  • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
  • Annual bonus
  • 20% discount on both Haven and Warner Hotels holiday for you, family, and friends
  • Comprehensive wellbeing support
  • Exclusive discounts with corporate partners
  • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
  • Enhanced family-friendly policies and pay (eligibility criteria applied)

About Us:

Haven is part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member.

Equal Opportunities:

We are committed to diversity, equity, and inclusion and welcome applications from all backgrounds, communities, and industries. We are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

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