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IT Support Analyst

1 month ago

Watford, United Kingdom Spencer Rose Full time

IT Support Analyst - Watford

Office 365 - Exchange - Active Directory

x3 days in office - £35,000

Are you passionate about technology and eager to support a leading IoT service provider in Watford? Our client, a private equity backed & leading company in the IoT space, are seeking an IT Support Analyst to join their dynamic team. If you have a strong background in Microsoft Office 365, Exchange, Active Directory, and Windows Server, this could be the role for you.

Key Responsibilities:

* Provide comprehensive IT support and management for internal technology systems.

* Manage and maintain Microsoft Office 365, Exchange, Active Directory, and Windows Server environments.

* Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.

* Collaborate with the IT team to implement and maintain security protocols.

* Deliver excellent customer service and support to internal staff, both in-person and remotely.

* Document and maintain accurate records of IT systems, procedures, and support activities.

* Be proactive in resolving your IT support calls and help your team do the same to prevent repeat issues.

* Write and review change requests to ensure only well-planned changes are carried out.

* Regularly update internal and external customers on the status of your work.

* Participate in projects that keep CSL's technology evolving.

* Handle issuing, returns, replacements, and support for hardware, and keep records up-to-date in the CMDB/Asset database.

Key Skills and Qualifications:

* Proficiency in Microsoft Office 365, Exchange, Active Directory, and Windows Server.

* Excellent problem-solving abilities and attention to detail.

* Strong communication and written skills, with the ability to explain technical concepts to non-technical users.

* Ability to work both independently and as part of a team.

* Previous experience in an IT support role is preferred.

If you are a proactive IT professional with a passion for technology and a commitment to providing exceptional support, we would love to hear from you.

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