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IT Support Analyst

2 months ago

Watford, United Kingdom Spencer Rose Full time

IT Support Analyst - Watford

Office 365 - Exchange - Active Directory

x3 days in office - 35,000

Are you passionate about technology and eager to support a leading IoT service provider in Watford? Our client, a private equity backed & leading company in the IoT space, are seeking an IT Support Analyst to join their dynamic team. If you have a strong background in Microsoft Office 365, Exchange, Active Directory, and Windows Server, this could be the role for you.

Key Responsibilities:

  • Provide comprehensive IT support and management for internal technology systems.
  • Manage and maintain Microsoft Office 365, Exchange, Active Directory, and Windows Server environments.
  • Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
  • Collaborate with the IT team to implement and maintain security protocols.
  • Deliver excellent customer service and support to internal staff, both in-person and remotely.
  • Document and maintain accurate records of IT systems, procedures, and support activities.
  • Be proactive in resolving your IT support calls and help your team do the same to prevent repeat issues.
  • Write and review change requests to ensure only well-planned changes are carried out.
  • Regularly update internal and external customers on the status of your work.
  • Participate in projects that keep CSL's technology evolving.
  • Handle issuing, returns, replacements, and support for hardware, and keep records up-to-date in the CMDB/Asset database.

Key Skills and Qualifications:

  • Proficiency in Microsoft Office 365, Exchange, Active Directory, and Windows Server.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and written skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work both independently and as part of a team.
  • Previous experience in an IT support role is preferred.

If you are a proactive IT professional with a passion for technology and a commitment to providing exceptional support, we would love to hear from you.

Click APPLY and a consultant will be in touch.