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Customer Service Specialist

2 months ago


Chester Cheshire, United Kingdom The Curve Group Full time

Job Description Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team.

You will be responsible for supporting their existing and prospective savers. Savers will interact with the client via a variety of channels which include online secure messages, telephone, email, post and webchat. The savings customer services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.


Provide exceptional customer service and driving good customer outcomes to our savers and prospective savers via telephone, email, secure message and webchat.
Continually develop your knowledge on the client's savings products and services so that you can assist savers with their queries.
Escalate any issues and share savers feedback which could help improve our client's service to the Savings Customer Services Manager.
Help achieve the team’s customer service satisfaction performance e.g. NPS, surveys, customer reviews.
3 years + customer services experience, preferably in a financial services environment.
~ A passion for delivering outstanding customer service.
~ Experience of working within a savings team within a bank , building society or financial services company would be desirable


The Curve Group is a dynamic Recruitment Services and Human Resources business with an ongoing mission to transform the working lives of the people it does business with.
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