Customer Service Specialist
7 months ago
**CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES)**
We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financial health of their specific industry.
**WHAT'S YOU WILL WANT TO KNOW**:
- Salary is £25,000 per annum.
- Working hours of Monday to Friday 9am to 5:30pm
- Initially office based and after probationary period you can choose to work from home one day per week
- 25 days holiday plus bank holidays, and the ability to buy or sell holidays.
- Holiday entitlement increases with length of service.
- Team parking available
- Lots of wellbeing perks and benefits such as Employee Assistance Programme etc.
- Attractive Company pension
- Life insurance with added extras
- A brilliantly modern office to work in, in a central location.
**A SNAPSHOT OF THE **CUSTOMER SERVICE **SPECIALIST’S DAY**:
- Become a savings product expert to enable you to support and advise savers with their enquiries.
- Opening accounts for your customers as well as assisting them with paying in and out, their statements and managing the maturity process.
- Take ownership of customers by focussing on activities such as converting enquiries to opened accounts.
- Escalate any issues and share feedback from customers with the wider team / other departments in the business as required.
- Document your calls and communications in detail on the system.
- Work towards positive team and individual targets including NPS, customer surveys and positive customer reviews.
- Work with the wider team to ensure a first-class service is received by all of customers.
**DOES THIS SOUND LIKE A GOOD FIT FOR YOU?**
**Please read on for the essential skills our client is hoping you will be able to showcase**:
- **At least 3 years’ experience within a customer service focussed role.**:
- Financial services experience is highly desirable but not essential as full training will be given.
- Exceptional communication skills and a genuine desire to help customers.
- The ability to work productively under pressure.
- The desire to want to continue learning new products / services and developing your skills.
- Reliability and honesty are essential.
- Knowledge of regulatory processes within financial services and / or the agriculture industry would be beneficial.
You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.
**Please send your CV and let’s discuss the role.**
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
-
Customer Service
7 months ago
Chester, United Kingdom Specialist Motor Finance Limited Full time**Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...
-
Customer Service Specialist
2 weeks ago
Chester, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service Specialist | Chester | Perm job | £21,000 - 23,400 **Your new company** Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to workfor in the UK,...
-
Customer Account Specialist
2 weeks ago
Chester, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Account Specialist | Chester | Temporary | £30k **Your new company** Our client are a leading manufacturing organisation based on the outskirts of Chester, and are seeking a Customer Account Specialist to join their busy customer service team on a temporary basis! **Your new role** **What you'll need to succeed** Due to the nature of the role, you...
-
Customer Service Specialist
7 months ago
Chester, United Kingdom ShortList Full time**Customer Service Specialist** **£25,000** **Chester Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business. You will be responsible for: - Continuously expand your knowledge about the range of savings products and services to address inquiries effectively. - Maintain the accuracy and currency...
-
Customer Service Specialist
4 weeks ago
Chester, Cheshire, United Kingdom NEXT Full timeJob DescriptionWe are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer complaints and ensuring that our customers have an outstanding shopping experience.Key AccountabilitiesProvide excellent customer service by being proactive,...
-
Customer Service Advisor
8 months ago
Chester, United Kingdom Specialist Motor Finance Limited Full time**Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...
-
Customer Services Specialist
2 weeks ago
Chester, United Kingdom Charterhouse Recruitment Ltd Full time**Customer Service Specialist** We are currently working with a customer-focussed business in Chester, who are looking to grow their Customer Service team to ensure they can continue to provide the best service to both their new and existing customer base. This role is ideal for someonewith strong customer service and communication skills, who is looking to...
-
Customer Service Specialist
2 weeks ago
Chester, United Kingdom Reed Business Support Full timeThis is a fantastic new opportunity to join one of Chester’s best loved companies, where people and culture are at the heart of everything they do. With the most incredible office space, and a welcoming, fun and high energy environment where you will bea part of something really special, what’s not to love? If you would like to be a member of this...
-
Customer Service Specialist
4 weeks ago
Chester, Cheshire, United Kingdom NEXT Full timeWe're looking for a skilled Customer Service Specialist to join our team at NEXT.About the Role:To be successful in this role, you will offer fast and friendly service at all times, helping our customers find the perfect products.You will share your passion and knowledge about our amazing products and work in all areas of the store, including sales floors,...
-
Customer Service Specialist
2 weeks ago
Chester, United Kingdom Charterhouse Recruitment Ltd Full time**Customer Service Specialist** **WHAT'S IN IT FOR YOU?** - Starting at £23,000, moving to £25,000 after a successful probation period - 9am-5.30pm Monday to Friday - 25 days holiday - Standard company pension - Life insurance with added extras **YOUR RESPONSIBILITIES AS A CUSTOMER SERVICE SPECIALIST** - Ensuring all data relating to new proposals is...
-
Customer Service Specialist
2 weeks ago
Chester, United Kingdom The Business Connection Full timeWe are delighted to be working with our successful and established client, who are seeking their next Customer Service Specialist to join their customer-focused lending team based in Chester. Our client is an award winner and recognised leader in their field,boasting excellent employee benefits and fantastic progression routes. One of our clients’ core...
-
Customer Service Specialist
3 weeks ago
Chester, Cheshire, United Kingdom Metro Bank Plc Full time**Company Overview:**Metro Bank Plc is committed to creating a positive impact in the community. As a **Customer Service Specialist**, you will play a vital role in delivering exceptional customer experiences while promoting our products and services.**Job Description:**Your key responsibilities will include:Interacting with customers and providing...
-
Customer Service Specialist
2 weeks ago
Chester, United Kingdom The Business Connection Full timeWe are delighted to be working with our successful and established client, who are seeking their next Customer Service Specialist to join their customer-focused lending team based in Chester. Our client is an award winner and recognised leader in their field,boasting excellent employee benefits and fantastic progression routes. One of our clients’ core...
-
Customer Service Specialist
3 weeks ago
Chester, United Kingdom The Business Connection Full timeWe are delighted to be working with our successful and established client, who are seeking their next Customer Service Specialist to join their customer-focused lending team based in Chester. Our client is an award winner and recognised leader in their field,boasting excellent employee benefits and fantastic progression routes. One of our clients’ core...
-
Customer Service Coordinator
2 weeks ago
Chester, United Kingdom Hays Specialist Recruitment Limited Full time**Customer Service Coordinator I Chester I Permanent I Full-Time I £22K - £23K** **Your new company** A luxury fashion retailer based in the outskirts of Chester with an in store and online presence, who due to growth and expansion are seeking a Customer Service Coordinator to join part of their team! **Your new role** Your role as a Customer Service...
-
Customer Service Specialist
4 weeks ago
Chester, Cheshire, United Kingdom OneRetail Full timeRole OverviewWe are seeking a skilled Customer Service Specialist to join our team as a Barista. As part of OneRetail, you will play a key role in delivering exceptional customer experiences and creating beautifully crafted drinks for our customers.About the RoleThis is a permanent casual position, contracted to 0 hours per week, with opportunities to...
-
Onboarding and Customer Service Specialist
2 weeks ago
Chester, United Kingdom Campbell & Fletcher Full time**Job Title**:Onboarding & Customer Service Specialist **Location**: Chester **Salary**: £23k **About the Company**: Our client wasfounded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside. The Asset Finance Onboarding and Customer Service Specialists...
-
Customer Service Officer
3 weeks ago
Chester, United Kingdom Hays Specialist Recruitment Limited Full timeFull Time Permanent Customer Service Job I Not for profit organisation I Hybrid Working I £21,500 **Your new company** A well-established, not for profit organisation based in Chester are experiencing an exiting period of growth within their customer services team! Due to this, they are recruiting a customer service officer into their vibrant team! **Your...
-
Customer Service Officer
2 weeks ago
Chester, United Kingdom Hays Specialist Recruitment Limited Full timePermanent Customer Service Officer Job I Chester I Hybrid Working I £21k I 36 hour working week I **Your new company**A well established, not for profit organisation based in Chester are experiencing an exiting period of growth within their customer services team! Due to this, they are recruiting a customer service officer into their vibrant team! **What...
-
Customer Service Specialist
2 weeks ago
Chester, United Kingdom Bristol Myers Squibb Full timeAt Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to...