Customer Service Specialist

2 weeks ago

Chester, United Kingdom Charterhouse Recruitment Services Full time

**CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES)**

We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financial health of their specific industry.

**WHAT'S YOU WILL WANT TO KNOW**:

- Salary is £25,000 per annum.
- Working hours of Monday to Friday 9am to 5:30pm
- Initially office based and after probationary period you can choose to work from home one day per week
- 25 days holiday plus bank holidays, and the ability to buy or sell holidays.
- Holiday entitlement increases with length of service.
- Team parking available
- Lots of wellbeing perks and benefits such as Employee Assistance Programme etc.
- Attractive Company pension
- Life insurance with added extras
- A brilliantly modern office to work in, in a central location.

**A SNAPSHOT OF THE **CUSTOMER SERVICE **SPECIALIST’S DAY**:

- Become a savings product expert to enable you to support and advise savers with their enquiries.
- Opening accounts for your customers as well as assisting them with paying in and out, their statements and managing the maturity process.
- Take ownership of customers by focussing on activities such as converting enquiries to opened accounts.
- Escalate any issues and share feedback from customers with the wider team / other departments in the business as required.
- Document your calls and communications in detail on the system.
- Work towards positive team and individual targets including NPS, customer surveys and positive customer reviews.
- Work with the wider team to ensure a first-class service is received by all of customers.

**DOES THIS SOUND LIKE A GOOD FIT FOR YOU?**

**Please read on for the essential skills our client is hoping you will be able to showcase**:

- **At least 3 years’ experience within a customer service focussed role.**:

- Financial services experience is highly desirable but not essential as full training will be given.
- Exceptional communication skills and a genuine desire to help customers.
- The ability to work productively under pressure.
- The desire to want to continue learning new products / services and developing your skills.
- Reliability and honesty are essential.
- Knowledge of regulatory processes within financial services and / or the agriculture industry would be beneficial.

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

**Please send your CV and let’s discuss the role.**

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

  • Customer Service Specialist

    3 weeks ago

    Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Specialist | Chester | Perm job | £21,000 - 23,400 **Your new company** Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to workfor in the UK,...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom ShortList Full time

    **Customer Service Specialist** **£25,000** **Chester Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business. You will be responsible for: - Continuously expand your knowledge about the range of savings products and services to address inquiries effectively. - Maintain the accuracy and currency...

  • Customer Service Specialist

    5 days ago

    Chester, United Kingdom Searchability Full time

    Customer Service SpecialistExceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    1 week ago

    Chester, United Kingdom Searchability Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    3 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    3 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service

    7 days ago

    Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...

  • Customer Service Advisor

    4 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Descriptiondecco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    1 month ago

    chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...

  • Customer Service

    5 days ago

    Chester, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on a 1-3 month temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field. Your new role The main purpose of your role will be to support the customer...