Customer Service

6 months ago


Chester, United Kingdom Specialist Motor Finance Limited Full time

**Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm**

Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.

**About the role**

In addition to general and varied customer requests the customer service team also have several administrative functions within the team and provide support to other departments within the business which involves supporting the Customer Financial support team when needed and a triage support for the resolutions team.

**Key responsibilities**
- Answering inbound customer services calls within agreed service levels relating to general enquiries
- Liaising with insurance companies in relation to payment for motor accident insurance claims
- Discussing, and administering customers entering and managing IVA’s
- Providing exceptional customer service on all interactions ensuring the customer needs and outcomes are at the heart of all activity
- Understand and carry out day to day duties in line with regulatory expectations
- Calculating settlement figure requests.
- Provide peak time support where needed to the Customer Financial Support Team (collections)
- Support the customer resolutions team with complaint tirage calls where needed.
- Update/amend customer details as and when necessary.
- Complete payment due date changes upon request.
- Ensure customer queries are resolved at as a first point of contact or referred efficiently.
- Ensure accurate, timely information is transmitted to our customers.
- Dispatch statements of account to customers.
- Provide additional resource to the Pay-out teams as and where necessary to include taking telephone queries.
- Working knowledge of Microsoft Office
- Experience of working to tight deadlines in a department with multiply functions would be an advantage.
- Excellent telephony skills.
- Excellent communication skills and interpersonal skills.
- Personal drive and self-motivation.

**These rules include**:

- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regards to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.

**Employee benefits**
- Pension scheme - up to 8%
- 26 days holiday + bank holiday (option to buy an additional 5 days)
- Employee referral programme
- Perks at Work
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Flexible working
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Social events

**Job Types**: Full-time, Permanent

Pay: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Chester, CH4 9RF

Reference ID: Customer service advisor



  • Chester, United Kingdom ShortList Full time

    **Customer Service Specialist** **£25,000** **Chester Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business. You will be responsible for: - Continuously expand your knowledge about the range of savings products and services to address inquiries effectively. - Maintain the accuracy and currency...


  • Chester, United Kingdom 3R Consulting Full time

    **Customer Service Representative** **Salary**:£25,000 **Hours of Work**:09:00 - 17:30, Monday - Friday **Benefits**:Social Events, Share Options, and Mental Health Support and many more My Chester based client is looking for a Customer Service Representative to join their dedicated, growing and customer focused company that strive to champion the...


  • Chester, United Kingdom Integra Full time

    Customer care: - Analyse customer inquiries and provide appropriate solutions or responses - Assist customers with financial services inquiries and transactions - Utilise CRM systems to document customer interactions and update customer information - Collaborate with team members to resolve complex customer issues - Provide exceptional customer service by...


  • Chester, United Kingdom Travail Employment Group Ltd Full time

    Customer Service Administrator£23,795 - £25,000 per annum (depending on skills and abilities) Commutable from Chester (Eccleston, Farndon,Tattenhall) and Wrexham Rossett) **Additional benefits**: - Friendly team. - Rural beautiful office space. - Full training provided. **The Role**: Our client is a well-established company who provide a fast and...


  • Chester, Cheshire, United Kingdom NEXT Full time

    Job DescriptionWe are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer complaints and ensuring that our customers have an outstanding shopping experience.Key AccountabilitiesProvide excellent customer service by being proactive,...


  • Chester, Cheshire, United Kingdom OneRetail Full time

    Join our team of customer-centric professionals as a Customer Service Representative at OneRetail. You will be working in a vibrant retail environment where you'll be interacting with customers and providing them with an exceptional shopping experience.Job DescriptionThis is a part-time role, contracted to 30 hours per week, with flexible shift patterns...


  • Chester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Chester Hospital | Customer Services | Permanent | Full Time Salary £21,333 per annum 37.5 Hours per week Our Sales & Services department currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your...


  • Chester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Chester Hospital | Sales and Business Development | Permanent Contract | Full Time £21,333.00 per annum 37.5 hours per week Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be...


  • Chester, Cheshire, United Kingdom EE Retail Full time

    About the RoleAre you a natural leader who is passionate about delivering excellent customer service? Do you have experience in sales or customer service and are looking for a new challenge? If so, we would love to hear from you.As a Retail Leadership Expert at EE Retail, you will be responsible for leading a team of sales advisors to achieve sales targets...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...


  • Chester, Cheshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Chester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Chester, Cheshire, United Kingdom Biotech 365 Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced customer service representative to join our team at Biotech 365. As a customer service representative, you will be responsible for providing exceptional support to our customers by responding to their inquiries, resolving issues, and ensuring their...


  • Chester, United Kingdom Page Personnel Full time

    Chester Based Company - Mon - Fri - No Weekends **About Our Client**: Page Personnel are proud to be supporting this client. This company is dedicated to providing their customers with a first class customer service. Deliver an outstanding customer service while effectively managing you workload Liaise with other departments, i.e, Finance and Account...


  • Chester, Cheshire, United Kingdom Cincinnatigoodwill Full time

    Cincinnati Goodwill is seeking a Customer Service Representative to join our retail team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining the sales floor in our retail stores.This role is ideal for individuals who enjoy working in a fast-paced environment...


  • Chester, Cheshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous...


  • Chester, Cheshire, United Kingdom Grab A Scholarship Full time

    Deliver exceptional customer service across multiple channels, utilizing strong communication skills and problem-solving techniques to resolve customer complaints and enhance overall experience.Familiarity with effective communication, systematic approach, and Microsoft applications is a must.Excellent English language proficiency, great listening skills,...


  • Chester, Cheshire, United Kingdom Undisclosed Full time

    Job SummaryWe are seeking a Customer Service Liaison to join our team at Undisclosed. As a key member of our customer service team, you will be responsible for delivering a high-quality service to our customers through various channels, including calls, emails, and web forms.Key ResponsibilitiesProvide excellent customer service, ensuring a positive...


  • Chester, United Kingdom DREAMCATCHER 3D LIMITED Full time

    **Technical Proficiency**: Understanding of 3D scanning technology, software, and hardware. Ability to troubleshoot common issues and explain technical details to non-technical customers. - **Communication Skills**: Excellent verbal and written communication skills to clearly convey information and handle customer inquiries effectively. - **Customer Service...


  • Chester, Cheshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Chester, we're seeking enthusiastic individuals to fill the role of Customer Service Representative. This position involves delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...


  • Chester, Cheshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Chester, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist customers...