Customer Services Advisor

6 months ago

Chester, United Kingdom Nuffield Health Full time

HEAD OFFICE

Customer Services Advisor

**Customer Services Advisor**

Chester Hospital | Customer Services | Permanent | Full Time

Salary £21,333 per annum

37.5 Hours per week

Our Sales & Services department currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.

The Grosvenor Hospital has remained Chester's leading private hospital since 1975. We deliver a comprehensive range of treatments and services, working alongside our dedicated team of expert consultants and nurses. Excellent nurse / patient ratio to allow you to deliver the high-quality care you want. We have brand new theatres and modern ward environment.

**The opportunity**

As our Customer Services Advisor you will:

- Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
- To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
- Ensure all customer interaction is undertaken in a timely manor
- Log enquiries on the Hospital CRM and oversee the customer journey
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

**The person**
To succeed as a Customer Services Advisor, you will need:

- Excellent customer service skills
- Proven experience in customer service
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organisational skills

**Key information about the role.**

You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From physiotherapy to a season ticket loan, private healthcare, a cycle to work scheme and more. At Nuffield Health, we’ll take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationChester - Cheshire
- Contract typePermanent
- ReferenceJR0071805

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

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