Customer Service Advisor Apprenticeship

7 months ago


Chester, United Kingdom Swansway Peugeot Chester Full time

**Customer Service Advisor Apprentice**

**The Role of a Customer Service Advisor**:
As a Customer Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

- Interpreting customer concerns and liaising with technicians
- Booking vehicle services
- Using appropriate technology to meet the customer’s needs
- Liaising with customers about any additional work required
- Handling customer requests and complaints
- Estimating time and costs of repairs
- Tracking the vehicle through the workshop

**Working Week**:
A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm. However, each of our Dealers will have different requirements.

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to 'off-the-job' training. You will learn more about the working hours during the recruitment process.

**Your Development and Future Prospects**:
The Programme typically lasts for 14 months and you’ll achieve a nationally recognised qualification.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches, as well as Virtual Classroom sessions and E-Learning modules.

Your development is supported throughout your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’ve successfully completed the programme.
- Qualification: _Level 2 Customer Service Advisor
- Duration: _14 months
- Salary: _Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Minimum Wage of £5.28 per hour.

**Desired skills and qualities**:

- Willingness to learn
- Communication and teamworking skills
- Personal responsibility and career ownership
- Problem-solving skills
- Organisational skills
- Motivation for the role/automotive and engineering interest

**Entry requirements**:
Age: 16+

Qualifications: GCSE (or equivalent) Level 4 plus in Maths and English

Predicted grades are accepted

Equivalent grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.28 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



  • Chester, Cheshire, United Kingdom Motorsport-Total GmbH Full time

    A Career in Automotive Retail Awaits">Are you passionate about delivering exceptional customer experiences? Do you want to develop your skills and knowledge in a dynamic and fast-paced environment? We're looking for a talented individual to join our Service Department as a Service Advisor Apprentice. As a Service Advisor Apprentice, you'll play a key role in...


  • Chester, United Kingdom Pertemps Network Group Full time

    Customer Service Advisor Location: Chester Business Park, Chester Pay Rate : £10.58 per hour (up to £15.17 per hour depending upon overtime and uplift rates) Working patterns:Monday to Sunday between 9am to 7pm Temporary role (ongoing basis) with a likelihood to be made permanent in the future Pertemps are recruiting on behalf of Lloyds Banking Group...


  • Chester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Chester Hospital | Customer Services | Permanent | Full Time Salary £21,333 per annum 37.5 Hours per week Our Sales & Services department currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your...


  • Chester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Chester Hospital | Sales and Business Development | Permanent Contract | Full Time £21,333.00 per annum 37.5 hours per week Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be...


  • Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **Proximo **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Customer Service Advisor **to join our...


  • Chester, United Kingdom CV-Library Full time

    Customer Service Advisor - German, French OR Spanish speaking Chester (or London) - hybrid working Competitive salary The client is a multinational high-street retailer. Role Summary As a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You...


  • Chester, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Chester** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...


  • Chester, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Chester** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...


  • Chester, United Kingdom Page Personnel Full time

    Chester Based Company - Mon - Fri - No Weekends **About Our Client**: Page Personnel are proud to be supporting this client. This company is dedicated to providing their customers with a first class customer service. Deliver an outstanding customer service while effectively managing you workload Liaise with other departments, i.e, Finance and Account...


  • Chester, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Chester - Weekend Position** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...


  • Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **CVS (part of Proximo Group) **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. CVS is currently are seeking a great **Customer Service Advisor...


  • Chester, Cheshire, United Kingdom Motorsport-Total GmbH Full time

    Job SummaryWe are seeking an experienced Automotive Parts Advisor to join our team as an Apprentice.About the RoleThis is an exciting opportunity to embark on a journey in a business undergoing transformation, working with leading brands and delivering high-quality services.Key ResponsibilitiesAs an Apprentice Automotive Parts Advisor, your key...


  • Chester, United Kingdom Evans Halshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Chester - Weekend Position** **A basic salary of £10,400 and a bonus of £1,600 and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...


  • Chester, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Chester - Weekend Position** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...


  • Chester, United Kingdom Accountable Recruitment Full time

    **Accountable Recruitment have an exciting opportunity for a Customer Service Advisor to join a successful organisation based in Chester.** **Salary**: £22,000 **Day to day duties will include**: - Liaise with other departments - Recording queries and complaints accurately, ensuring all relevant details and information is logged - Participate towards team...


  • Chester, United Kingdom Peugeot Full time

    **Why should I choose Swansway for an Apprenticeship?**: Swansway is passionate about creating opportunities for developing talent into the motor industry, market leaders in what we do training and growing our own talent is one of our top priorities. We invest heavily in only the best training for our Apprentices to ensure in turn we give the best service to...


  • Chester, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • Chester, United Kingdom Student Roost Full time

    Hours: 37.5 **Salary**: £24,375 per annum **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** **The city**:There are plenty of reasons why Chester is one of the best cities to work in. It is a historic city protected by Roman walls, which are...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...

  • Service Advisor

    6 months ago


    Chester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW159R- Job Type- Full time- Location- Chester, Cheshire, England- Salary- £31000-£32500 per annum**Job description**: **Vacancy - Service Advisor - Chester** Our client, the number one motor trade employer in the North West, is looking to recruit an ambitious and experienced Service Advisor to join the team. Join a rapidly expanding...