Customer Service Representative

6 months ago


Chester, United Kingdom DREAMCATCHER 3D LIMITED Full time

**Technical Proficiency**: Understanding of 3D scanning technology, software, and hardware. Ability to troubleshoot common issues and explain technical details to non-technical customers.
- **Communication Skills**: Excellent verbal and written communication skills to clearly convey information and handle customer inquiries effectively.
- **Customer Service Orientation**: Strong commitment to providing exceptional customer service, including patience and the ability to listen and respond to customer needs and feedback.
- **Problem-Solving Skills**: Ability to diagnose issues and come up with effective solutions quickly. This includes being resourceful and analytical.
- **Organizational Skills**: Capability to manage multiple queries and tasks efficiently, keeping track of customer interactions and follow-ups.
- **Attention to Detail**: Precision in handling data, processing customer requests, and maintaining accurate records of customer interactions and transactions.
- **Adaptability**: Ability to handle unexpected situations or changes in technology or company processes.
- **Teamwork and Collaboration**: Willingness and ability to work cooperatively with others, including sharing information and assisting colleagues to improve the overall customer experience.
- **Conflict Resolution**: Skills in mediating issues between the company and its clients, aiming to resolve conflicts in a way that satisfies both parties while maintaining professional integrity.
- **Langauge**: English and Cantonese

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: Up to £21,600.00 per year

Schedule:

- Flexitime
- Overtime

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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