Customer Service Specialist
7 months ago
**Customer Service Specialist**
**£25,000**
**Chester
Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business.
You will be responsible for:
- Continuously expand your knowledge about the range of savings products and services to address inquiries effectively.
- Maintain the accuracy and currency of customer information and systems.
- Escalate any issues and relay saver feedback that could contribute to enhancing service to the Savings Customer Services Manager.
- Thoroughly document call and correspondence details in the saver system records.
- Contribute to achieving the team's customer service satisfaction goals.
Take charge of customers by converting prospective savers into active account holders, assisting with account funding, and retaining existing savers as their accounts mature.
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- Knowledge of anti-money laundering protocols and customer regulations.
- A strong passion for delivering exceptional customer service.
- 3 years’ experience working in a customer service role, preferably in a financial services context.
- Prior experience within a savings team in a bank, building society, or financial services company.
Knowledge of regulatory policies in the financial services sector.
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For the successful Customer Service Specialist, you will be rewarded with a salary up to £25,000 and have access to an extensive benefits package including 25 days leave, plus bank holidays, private medical, 5% matched pension, life insurance, share options and much more
The Customer Service Specialist role is based in Chester, and is commutable from Wrexham, Wirral, Liverpool, North Wales, Flintshire, Cheshire, Warrington and Runcorn.
APPLY NOW for immediate consideration
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