Customer Service Specialist

3 days ago


Chester, United Kingdom Charterhouse Recruitment Ltd Full time

**Customer Service Specialist**

**WHAT'S IN IT FOR YOU?**
- Starting at £23,000, moving to £25,000 after a successful probation period
- 9am-5.30pm Monday to Friday
- 25 days holiday
- Standard company pension
- Life insurance with added extras

**YOUR RESPONSIBILITIES AS A CUSTOMER SERVICE SPECIALIST**
- Ensuring all data relating to new proposals is accurately transferred to the company CRM system
- Carrying out Business credit and verification checks
- Carrying out personal identity checks, as well as fraud and PEP checks where necessary
- Preparing legal documents, including financial agreements and security documents
- Staying alert to any potentially fraudulent activity or vulnerable customers, ensuring you follow correct reporting procedures
- Managing your cases from inception to pay out
- Handling queries in a timely manner and ensuring updates are given and resolutions are provided in a professional manner
- Understanding backgrounds to queries, and carrying out appropriate research to ensure you can provide an effective response
- Building relationships with the customer network with the aim to become a trusted point of contact

**NECESSARY SKILLS AND EXPERIENCE**
- Previous customer service experience
- Good written and spoken communication skills
- High levels of organisation
- Reliability and honesty

**DESIRABLE SKILLS AND EXPERIENCE**
- Knowledge of and experience of a financial services environment
- Knowledge of regulatory policies within financial services
- Knowledge of onboarding procedures, including due diligence and KYC

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.


  • Customer Service

    7 months ago


    Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...


  • Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Specialist | Chester | Perm job | £21,000 - 23,400 **Your new company** Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to workfor in the UK,...


  • Chester, United Kingdom ShortList Full time

    **Customer Service Specialist** **£25,000** **Chester Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business. You will be responsible for: - Continuously expand your knowledge about the range of savings products and services to address inquiries effectively. - Maintain the accuracy and currency...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...


  • Chester, Cheshire, United Kingdom NEXT Full time

    Job DescriptionWe are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer complaints and ensuring that our customers have an outstanding shopping experience.Key AccountabilitiesProvide excellent customer service by being proactive,...


  • Chester, United Kingdom Charterhouse Recruitment Ltd Full time

    **Customer Service Specialist** We are currently working with a customer-focussed business in Chester, who are looking to grow their Customer Service team to ensure they can continue to provide the best service to both their new and existing customer base. This role is ideal for someonewith strong customer service and communication skills, who is looking to...


  • Chester, United Kingdom Reed Business Support Full time

    This is a fantastic new opportunity to join one of Chester’s best loved companies, where people and culture are at the heart of everything they do. With the most incredible office space, and a welcoming, fun and high energy environment where you will bea part of something really special, what’s not to love? If you would like to be a member of this...


  • Chester, Cheshire, United Kingdom NEXT Full time

    We're looking for a skilled Customer Service Specialist to join our team at NEXT.About the Role:To be successful in this role, you will offer fast and friendly service at all times, helping our customers find the perfect products.You will share your passion and knowledge about our amazing products and work in all areas of the store, including sales floors,...


  • Chester, United Kingdom The Business Connection Full time

    We are delighted to be working with our successful and established client, who are seeking their next Customer Service Specialist to join their customer-focused lending team based in Chester. Our client is an award winner and recognised leader in their field,boasting excellent employee benefits and fantastic progression routes. One of our clients’ core...


  • Chester, Cheshire, United Kingdom Metro Bank Plc Full time

    **Company Overview:**Metro Bank Plc is committed to creating a positive impact in the community. As a **Customer Service Specialist**, you will play a vital role in delivering exceptional customer experiences while promoting our products and services.**Job Description:**Your key responsibilities will include:Interacting with customers and providing...


  • Chester, United Kingdom The Business Connection Full time

    We are delighted to be working with our successful and established client, who are seeking their next Customer Service Specialist to join their customer-focused lending team based in Chester. Our client is an award winner and recognised leader in their field,boasting excellent employee benefits and fantastic progression routes. One of our clients’ core...


  • Chester, United Kingdom The Business Connection Full time

    We are delighted to be working with our successful and established client, who are seeking their next Customer Service Specialist to join their customer-focused lending team based in Chester. Our client is an award winner and recognised leader in their field,boasting excellent employee benefits and fantastic progression routes. One of our clients’ core...


  • Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time

    Are you a detail-oriented customer service professional looking for a challenging role in a dynamic environment? We have an exciting opportunity for a Customer Service Support Specialist to join our team at CK Group- Science, Clinical and Technical.Job Overview:We are seeking a highly skilled customer service representative to support our pharmaceutical...


  • Chester, United Kingdom Charterhouse Recruitment Services Full time

    **CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES)** We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financial...


  • Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    **Customer Service Coordinator I Chester I Permanent I Full-Time I £22K - £23K** **Your new company** A luxury fashion retailer based in the outskirts of Chester with an in store and online presence, who due to growth and expansion are seeking a Customer Service Coordinator to join part of their team! **Your new role** Your role as a Customer Service...


  • Chester, Cheshire, United Kingdom OneRetail Full time

    Role OverviewWe are seeking a skilled Customer Service Specialist to join our team as a Barista. As part of OneRetail, you will play a key role in delivering exceptional customer experiences and creating beautifully crafted drinks for our customers.About the RoleThis is a permanent casual position, contracted to 0 hours per week, with opportunities to...


  • Chester, Cheshire, United Kingdom The Business Connection Full time

    Job SummaryThe Business Connection is looking for a highly motivated Customer Service Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and delivering ongoing product support.Key Responsibilities:Provide product training to customers.Navigate 3rd...


  • Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Full Time Permanent Customer Service Job I Not for profit organisation I Hybrid Working I £21,500 **Your new company** A well-established, not for profit organisation based in Chester are experiencing an exiting period of growth within their customer services team! Due to this, they are recruiting a customer service officer into their vibrant team! **Your...


  • Chester, United Kingdom Campbell & Fletcher Full time

    **Job Title**:Onboarding & Customer Service Specialist **Location**: Chester **Salary**: £23k **About the Company**: Our client wasfounded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside. The Asset Finance Onboarding and Customer Service Specialists...


  • Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Care Specialist | Perm Job | £20-22k per annum **Your new company** Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to workfor in the UK, as well as...