Customer Service Specialist

4 weeks ago

ChesterleStreet, United Kingdom Tandem Bank Full time

**Job Title**:Customer Service Specialist (Savings Team)
**Salary**: £21,000 - £23,000 + up to 20% bonus (up to 5% paid quarterly) + benefits
**Shift Pattern**: Monday to Friday (No weekends) 09.00 - 17.00
**Location**: Chester-Le-Street, Drum Industrial Estate, DH2 1AN

**Please note you must be in the office 5 days a week during the training period, so please check the location.** **Hybrid working available after this.**

**There is mínimal public transport to this office so it's best to drive, free parking available**

**We're building an amazing team and we're looking for a friendly and bubbly Customer Service Specialist to support us on our journey of Banking for a Greener Future.**

**We are Tandem - Where impact meets innovation**

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

**What you will be working on**:

- Living and breathing the Tandem values by representing our company in a positive, professional, and engaging manner, and speaking to customers in a way that demonstrates genuine empathy and a desire to make their lives better.
- Proactively identifying ways to improve the way we work, helping us to continuously improve the experience we create for our customers.
- Helping other team as appropriate when they're communicating with our customers.
- Accountability for individual performance and contribution to achieve KPI's set by the business.
- Conducting Anti Money Laundering activity including investigative calls, Know Your Customer and identity validations and Financial Crime referrals (you will receive full training in these areas)

**What we're looking for**:
You'll be fully trained in all aspects of the role, learning at your own pace.

Essential:

- Experience in a similar role within a customer services environment.
- Excellent attention to detail and a desire to provide excellent customer service.
- Ability to positively contribute to a team.
- Determined to succeed, high energy with humility and a strong personal drive.
- Strong communication skills with the ability to actively listen.
- Natural empathy and ability to assess every situation from the customer's point of view.

**Qualities we look for**:

- Excellent attention to detail and a desire to provide excellent customer service.
- Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
- High levels of integrity.
- Very sound judgment and business instinct with a desire to challenge traditional thinking
- Excellent written and oral communication skills.
- A very strong work ethic and a focus on delivery.

**Rewards that reflect your value, **what's** in it for you?**

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

- 25 days annual leave plus 8 days Bank Holiday
- An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
- Buy or sell up to 5 days holiday a year
- Healthcare cash plan through Westfield Health worth a minimum of £750 per year
- Electric Vehicle salary sacrifice scheme
- Cycle to Work salary sacrifice scheme and a free helmet
- Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
- Smart Tech scheme (buy goods with 0% interest)
- 10% discount on solar panels
- Tandem Hub for treats, cash back and discounts on UK retailers
- 2 days per year paid volunteering
- Free cereal, snacks and drinks in all offices
- Quarterly team social budgets

**Our Green Deal: Your Impact Amplified**

A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

- Volunteer 2 days a year for charity > receive an early Friday finish
- Raise £200 per annum for charity > Tandem provide PR and marketing support
- Have renewable energy at home > receive an additional 1 day annual leave
- Drive an electric car > receive £500 towards a home charger

**Ready to make your mark?**

**Sourcing Model**

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity emplo

  • Customer Service Specialist

    4 weeks ago

    Chester-le-Street, United Kingdom Tandem Bank Full time

    **Core Details** Working Pattern: Monday - Friday (09:00-17:00) Salary £21,000 + up to 20% bonus Remote Options: Full time office based **The role** We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save. With more than 500 people in London, Blackpool, Cardiff, Durham and...

  • Customer Service Specialist

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Tandem Bank Full time

    Core DetailsWorking Pattern: Monday - Friday (09:00-17:00)Salary £21,000 + up to 20% bonusRemote Options: Full time office basedThe roleWe're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save.With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all...

  • Customer Service Specialist

    3 weeks ago

    Chester-le-Street, United Kingdom Tandem Bank Full time

    **Job Title**:Customer Service Specialist **Salary**: £23,000 and up to 20% bonus + benefits **Shift Pattern**: Monday to Friday (No weekends) 09.00 - 17.00 **Location**: Chester-Le-Street, Drum Industrial Estate, DH2 1AN **Please note you must be in the office 5 days a week during the training period, so please check the location.** **Hybrid working...

  • Customer Service Specialist

    4 weeks ago

    Chester-le-Street, United Kingdom Tandem Bank Full time

    **Core Details** Job Title: Customer Service Specialist (Savings Team) **Salary**: £21,000 + up to 20% bonus (up to 5% paid quarterly) + benefits Shift Pattern: Monday to Friday (No weekends) 09.00 - 17.00 Location: Chester-Le-Street, Drum Industrial Estate, DH2 1AN **Please note you must be in the office 5 days a week, so please check the...

  • Customer Service Specialist

    4 weeks ago

    Chester-le-Street, United Kingdom Tandem Bank Full time

    Job Title: Customer Service Specialist (Savings Team) **Salary**: £21,000 + up to 20% bonus (up to 5% paid quarterly) + benefits Shift Pattern: Monday to Friday (No weekends) 09.00 - 17.00 Location: Chester-Le-Street, Drum Industrial Estate, DH2 1AN **Please note you must be in the office 5 days a week, so please check the location.** **There is mínimal...

  • Customer Service Specialist

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Tandem Bank Full time

    Core DetailsJob Title: Customer Service Specialist (Savings Team)Salary: £21,000 + up to 20% bonus (up to 5% paid quarterly) + benefitsShift Pattern: Monday to Friday (No weekends Location: Chester-Le-Street, Drum Industrial Estate, DH2 1ANPlease note you must be in the office 5 days a week, so please check the location.There is mínimal public transport to...

  • Customer Service Specialist

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Tandem Bank Full time

    Job Title: Customer Service Specialist (Savings Team)Salary: £21,000 + up to 20% bonus (up to 5% paid quarterly) + benefitsShift Pattern: Monday to Friday (No weekends Location: Chester-Le-Street, Drum Industrial Estate, DH2 1ANPlease note you must be in the office 5 days a week, so please check the location.There is mínimal public transport to this office...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Specialist | Chester | Perm job | £21,000 - 23,400 **Your new company** Sykes Cottages are one of the leading and fastest-growing providers of Holiday Cottage Rentals, representing over 19,000 cottages across the UK and Ireland. They are an award-winning business, having been named in the Sunday Times Top 100 companies to workfor in the UK,...

  • IT Service Specialist

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Our Service teams are focused on delivering excellent IT services to our 2500 internal global customers. We concentrate on Service Desk provision (1st and 2nd line) as well as managing IT Change Lifecycles and our customers IT assets. We ensure our devices are compliant, secure, supported, built to a global standard with fast and agile responses to...

  • Customer Service Specialist

    3 weeks ago

    Chester, United Kingdom ShortList Full time

    **Customer Service Specialist** **£25,000** **Chester Shortlist Recruitment are looking for a Customer Service Specialist to join a dynamic financial services business. You will be responsible for: - Continuously expand your knowledge about the range of savings products and services to address inquiries effectively. - Maintain the accuracy and currency...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Searchability Full time

    Customer Service SpecialistExceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    2 weeks ago

    Chester, United Kingdom Searchability Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within...

  • Customer Service Advisor

    2 days ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Customer Service Advisor - up to £24,000 - Hybrid working after probationMonday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Advisor

    2 days ago

    Chester, United Kingdom Specialist Motor Finance Full time

    Customer Service Advisor - up to £24,000 - Hybrid working after probationMonday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick...

  • Customer Service Specialist

    1 month ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service Specialist

    4 weeks ago

    Chester, United Kingdom Hirecracker Full time

    Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTechBasic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and moreChester - office based rolePrevious experience in customer service, preferably within the...

  • Customer Service

    2 weeks ago

    Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. **About the role** In addition to general and varied customer requests the customer service team also have...

  • Customer Service

    2 weeks ago

    Chester, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on a 1-3 month temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field. Your new role The main purpose of your role will be to support the customer...

  • Vulnerable Customer Specialist

    3 weeks ago

    Chester, United Kingdom Specialist Motor Finance Limited Full time

    To assist the Customer Support Team Leader in managing the business’ portfolio of vulnerable customers. The ability to engage, empathise with and develop ongoing relationships with customers are key required skills to best support them through a difficult time Ensuring the business meets its performance targets, together with due regard to all regulatory...